[Solved] HBO Max Not Working? Error Codes Explained & Solution
Streaming your favourite show only to find out that HBO Max not working can be really irritating. Whether the app won’t load, or crashes out of nowhere. These problems are more common than one might expect, but are usually pretty simple to resolve. This complete guide will walk you through the most common HBO Max problems and what each of the error codes actually means, with practical solutions to quickly get you back on your way to watching free of error and frustration.
Why is HBO Max Not Working?
There can be several reasons why it won’t work. While it can be very irritating, these problems are actually quite common and can also be easily fixed. Below are some practical solutions to help you fix it.
- Test your internet connection. The app won’t work if your connection is weak or unstable and might even get stuck while loading. If that’s the case, switch to a different network or reboot your Wi-Fi router.
- Update the HBO Max app. It can crash frequently and not load shows and movies if you have an older version. Head over to App Store or Google Play and update it to the latest version.
- Restart your device. It can sometimes work to reboot your device or smart TV to clear temporary bugs that could be causing the app to misbehave.
- Clear the app cache (Android/TV) or reinstall the app (iOS). Clearing out or resetting the app can get rid of loading errors and make the app behave properly.
- Check if HBO Max is down. It can sometimes be their end (their server is down). You can check sites like Downdetector.com to see if other users are experiencing the problem too. If HBO Max is down, then the only thing you can do is wait.
Try these steps one by one, and you’ll most likely be able to fix HBO Max not working.
How to Fix Common HBO Max Error Code
Most of the time, when HBO Max is not working or you are not able to load certain content, it displays an error code. In this part, we will show you a step-by-step guide on how to fix common HBO Max error codes so you can get back to watching your favourite movies or shows without further trouble.
1. HBO Max Error Code 1K-0033
Max error code 1k-0033 is generally related to an account or subscription issue. It can appear when you are trying to access some content that is not included in your subscription plan or if the app is not correctly recognising your login. It can also happen with shared devices or outdated login information.
- Step 1: Sign out of your HBO Max account and then sign back in.
- Step 2: Check your subscription plan and make sure the content you are trying to watch is included in your plan.
- Step 3: Restart the app and see if you can now access the content.
2. HBO Max Error Code 100
This error pops up when there is a weak or unstable internet connection. It may also appear when users try to access HBO Max using a VPN or proxy server, as this might block or throttle the connection to HBO Max’s servers. So if you have a query, HBO Max won’t let me sign in with a provider? Then this might be the cause.
- Step 1: Disable any VPN or proxy connections.
- Step 2: Restart your router or switch to another stable network.
- Step 3: Perform a speed test (minimum of 5 Mbps) and contact your ISP (internet service provider) if the internet speed is low.
3. HBO Max Error Code 420
This error is generally displayed on Android or iOS devices. It can occur due to an outdated version of the app or temporary server overloads on HBO Max’s side.
- Step 1: Open your app store and update your HBO Max app to the latest version.
- Step 2: Force close the app and then relaunch the app after a few minutes.
- Step 3: If the issue continues, wait for a while and then try again later.
4. HBO Max Error Code 321
This is one of the most common errors on HBO Max and is generally associated with connectivity issues. When your device is not able to reach HBO Max’s servers due to a weak or spotty Wi-Fi or a faulty router, then you are bound to see this error pop up.
- Step 1: Restart your device and Wi-Fi router.
- Step 2: Check if all the cables on your modem/router are properly connected.
- Step 3: Try switching to mobile data or another network if possible.
5. HBO Max Error Code 905
Error 905 generally indicates an issue with the app cache. This can happen when you have outdated or corrupt temporary data which is blocking the app from properly loading.
On Android:
- Step 1: Go to Settings > Apps > HBO Max > Storage.
- Step 2: Tap “Clear Cache” and restart the app.
On iOS:
- Step 1: Uninstall HBO Max.
- Step 2: Reinstall the app from the App Store.
6. HBO Max Error Code 102
This error is generally displayed on smart TVs or casting devices. It can occur when there is a compatibility issue or when the internet signal is poor and keeps interrupting HBO Max from communicating with your device.
- Step 1: Check if your TV/device is compatible with HBO Max.
- Step 2: Restart both your device and Wi-Fi router.
- Step 3: Try switching to another HDMI port or casting device.
7. HBO Max Error Code 103
Error 103 is another error that is specific to devices and can only be triggered on Smart TVs or Fire TVs. This may happen due to an incorrect DNS setting, or corrupt cache, or outdated app data.
- Step 1: Power off your TV/device and unplug it for 2–3 minutes.
- Step 2: Clear HBO Max’s app cache or uninstall and reinstall the app.
- Step 3: Set your DNS settings to “Automatic” in the device network settings.
8. HBO Max Error Code 201
This error occurs when the login credentials you are entering do not match HBO Max’s records. It can also occur in accounts that are linked with a provider, like AT&T.
- Step 1: Double-check the email ID and password that you are entering.
- Step 2: Clear all saved login credentials and browser cookies.
- Step 3: Use the “Forgot Password” feature to reset your account if necessary.
9. HBO Max Error Code 203
Error 203 usually indicates a temporary service or account validation issue. It may occur when the HBO Max server is unable to verify your login or subscription status.
- Step 1: Log out of your HBO Max account and close the app.
- Step 2: Restart your device.
- Step 3: Open the HBO Max app and log back in.
- Step 4: If the error persists, try reinstalling the app or using another device.
10. HBO Max Error Code 205.4
This error generally appears when your AT&T login credentials are not working during sign-in. This is a known issue for users who try to access HBO Max through AT&T subscriptions.
- Step 1: Double-check your AT&T username and password.
- Step 2: Clear your browser’s cache and cookies.
- Step 3: Try to log in through the AT&T website and then switch back to HBO Max.
- Step 4: Use the “Forgot Password” feature if necessary.
11. HBO Max Error Code 301
Error 301 generally relates to an issue with the app loading content. It is usually due to cache corruption or some outdated app data.
- Step 1: Clear the app cache on your device.
- Step 2: Force-close the HBO Max app and then restart it.
- Step 3: Update the HBO Max app to the latest version.
- Step 4: If it still continues, uninstall the app and then reinstall it.
12. HBO Max Error Code 501
This is a server-side error, which usually occurs due to internal problems with HBO Max’s systems. In this case, there is not much you can do if the issue is on their end.
- Step 1: Check websites like DownDetector to see if HBO Max is down.
- Step 2: Wait for a while and try again later.
- Step 3: If the issue persists after service resumes, reinstall the app.
13. HBO Max Error Code 1000
Error 1000 is a general playback error that can generally indicate a poor internet connection or a problem with streaming on your device.
- Step 1: Perform an internet speed test (minimum 5 Mbps is recommended).
- Step 2: Restart your modem/router.
- Step 3: Restart your device and then reopen HBO Max.
- Step 4: If possible, switch to a wired connection or try a different Wi-Fi network.
14. HBO Max Error Code 3218
This error generally indicates a streaming issue. It is commonly caused by the device you are using being incompatible with HBO Max or network restrictions.
- Step 1: Check if your device is compatible with HBO Max.
- Step 2: Disconnect from any VPN or proxy server.
- Step 3: Try streaming HBO Max on another device or browser.
- Step 4: If nothing works, reboot your internet connection.
15. HBO Max Error Code H-236ea1cf
This error code generally occurs due to data syncing issues or app malfunctions. It is more commonly displayed on mobile or TV devices.
- Step 1: Sign out of HBO Max on all devices.
- Step 2: Restart your device.
- Step 3: Clear cache or uninstall and then reinstall the HBO Max app.
- Step 4: Log back in to your HBO Max account and then try again.
16. HBO Max Error Code H-ecf0d89d
This error generally pops up when the content is not able to load due to a bug or a server-side issue.
- Step 1: Close and reopen the HBO Max app.
- Step 2: Make sure the app is updated to the latest version.
- Step 3: Try switching to a different device or browser.
- Step 4: If none of these work, contact HBO Max support.
Fix HBO Max Not Working Permanently by Saving Shows from HBO Max
If HBO Max keeps giving you trouble, constant error codes, videos not loading, or login issues, sometimes the best fix is to save the content you love for offline viewing. This way, even if HBO Max isn’t working, you still get uninterrupted access to your favourite movies and shows. That’s where OneConv Video Converter comes in. Instead of relying on a glitchy app, you can use OneConv to easily download, convert, and save HBO Max videos in high quality, anytime you want.
Top Features of OneConv Video Converter
- Easily download movies and shows from HBO Max to MP4 and more formats.
- Download 4K or 8K HBO Max videos at lightning speed without losing quality.
- Save multiple episodes at once, makes it easy to enjoy full season offline.
- Allows downloads for 1000+ websites, including Hulu, HBO Max, Netflix, and more.
How to Save HBO Max Shows with OneConv
Step 1 Download and install OneConv on your PC or Mac.
Step 2 Launch OneConv and navigate to the Download tab. Choose your desired output format (default is MP4).
Step 3 Navigate to the Premium Video tab and open the HBO Max Converter. After log in to your account, find the movies or shows you want to download and click on the ‘Download’ button.
Step 4 After log in to your account, find the movies or shows you want to download and click on the ‘Download’ button.
Step 5 Select the episodes you want to download and set the basic settings, OneConv will then start downloading all the selected episodes.
Step 6 After the download completes, go to ‘Downloaded’ tab to check all the downloaded videos.
FAQs about HBO Max
- Q. What’s the difference between HBO Max and Max?
- “Max” is a rebranded version of HBO Max. Warner Bros. Discovery has replaced the HBO Max app with Max as a single streaming service that includes content from HBO Max and Discovery+.
- Q. Can I download shows and movies on HBO Max?
- Yes, but only on mobile devices and only with some subscription plans. Downloads also have an expiry date and aren’t available for all titles. You can download HBO Max videos without any limitations using OneConv Video converter.
- Q. How do I cancel HBO Max?
- Go to your HBO Max account settings via the website or app, click on “Subscription,” and select “Manage Subscription” to cancel. If subscribed through a provider, cancel via that service.
Final Words
If you’ve been struggling with HBO Max not working, you’re not alone many users face app glitches, error codes, and login issues. While some problems can be fixed with basic troubleshooting, repeated errors can ruin your viewing experience. A smart solution is to use OneConv Video Conveter. With its high-speed video downloading and conversion tools, you can save and watch your favourite HBO Max content anytime no interruptions, no waiting.
